What you can do

The app opens in the phone browser and installs on the home screen, without going through an app store.

Ada answers straight away, from the fact sheets of the service. If she does not have the answer, the question is passed on to an agent.

The signs, how to protect yourself, what to do if someone close is sick: the illustrated fact sheets stay readable without mobile data.

Our commitments

An information service is only worth the trust people place in it.

Ada always introduces herself as a machine and does not replace a health worker.
She makes no diagnosis and recommends no medicine.
She answers only from the fact sheets of the service, which show their sources, and says clearly when she does not know.
No patient name is recorded.
The service is free for the population.

The aim is to serve everyone in their language: the four national languages, French and English.

Français English Kiswahili Lingála Kikongo Tshiluba

Translations into the national languages are being reviewed by native speakers.

Sango ya Ebola listens as much as it informs. Every question received helps to understand what people think, fear and hear.

Questions are sorted by topic and by type: request for information, rumour or urgent situation.

Every piece of content is validated before publication, and the log keeps track of who did what.

An SMS can go to all subscribers, to women, to men, to a province, a territory or a city.